If none of the above options apply to your situation, you can contact our Customer Service so that we can help you. In this case, we invite you to check for a confirmation message from Apple with your new private Apple email, with the domain and try to access your account using this email. In case you have used the "Continue with Apple" option for registration or login, Apple may have created a new private email to hide your real email, and with it, a new account for will have been created linked to your VideoPass. Please, also check that your current subscription appears in the Subscriptions section, in My Account.Īnother possibility is that you may have created another account at with a different email at some point, and the VideoPass is linked to it. If you are using one of our official apps, please try deleting it and installing it again. If you are already doing it, we recommend you close your session and start it again. I have a VideoPass but I cannot access the videos, can you help me?įirst of all, please make sure you are accessing with the correct credentials (email and password). SmartTVs using their respective native browsers are not supported, and only those able to get any of our TV apps installed are supported. Other devices or previous versions might eventually work, but we cannot garantee you will be able to enjoy the Videopass in all its features and with the necessary quality. Safari (version 14) - > Multifeed feature does not work in this browser.Īpple TV Airplay : To an Apple TV Box onlyĪmazon Fire TV not supported with Casting. On MacOS High Sierra, Catalina & Mojave through the following browsers The following devices and versions have been tried and tested, so we confirm we fully support them:
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